Shipping policy

Last updated: October 27, 2026

Thank you for shopping with CAS. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it. 

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

We offer free shipping on orders over R500. Currently we do not ship to P.O. Boxes.

Orders are processed at our fulfilment warehouse Monday - Friday. Once processed, please allow 3-6 business days for your CAS order to arrive at your door.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link. Please note tracking information may take time to update after you receive it.

Package tracking numbers are available via your shipping confirmation email. Please allow at least 48 hours after placing your order before emailing customer service to check on your order tracking, as the tracking information may not be available from our shippers before that time.

Shipping destinations

We currently only ship within South Africa.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it.

Questions?

Contact our team at onlineorders@drinkcas.com.